Privacy Policy.

Data passed to Elaine’s Travel Co. Ltd has always been treated with the respect and the privacy that our clients deserve. The new General Data Protection Regulation (GDPR) has helped us review and update procedures. So just like the travel arrangements you entrust us with, the data you pass to us is valued and secure.

Elaine’s Travel Co. act as a Data Controller in order to fulfill our principle status as a Travel Agent. We collect data so that we are able to arrange and process your holiday arrangements.

Data we collect from you as your agent:

Passenger names
Date of birth
Passport details
Address details
Email details

Other travel requests made by customers can require the provision of personal health data to facilitate certain assistance on aircraft and at airports, or dietary requests which may disclose religious beliefs. It’s imperative that we obtain positive consent from you, our customer to receive and process this information.

Request for visa or other types of entry authorities can include:

Contact details
Place of residence
Criminal convictions

The above list is subject to change at any time.

How long will the data be stored:
For as long as our relationship continues with you as your agent.

Data that we share:
To make sure travel plans go without a hitch information is passed to our suppliers via reservation systems. We use well-known airline reservation systems, bed banks, transportation handlers and attraction ticket providers. For obtaining entry visas data is passed to the relevant country’s approval system or government site.

Client rights:
If you would like a copy of your data we hold in relation to any travel arrangements which we have made for you or wish for any data to be corrected or deleted you should send a written request to:

Elaine’s Travel Co.16a
High Street

You also have the right to raise any grievance relating to data protection with the Information Commissioners Office, details for which can be found on their website

Linking to other sites from our website:
Our website contains links to other sites, Elaine’s Travel Co. is not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited.

Website Usage:
This website is the property of Elaine’s Travel Co. Use of the website is strictly restricted to authorised personnel only. Any attempt at unauthorised access or usage of this website is a criminal offence under the Computer Misuse Act 1990. Elaine’s Travel Co. is committed to keeping your personal information safe and secure.

A copy of Elaine’s Travel Co. GDPR Compliance Statement can be found on our website at our high street office as listed above.

Policy updated May 2018